Important Information: Please read this Statement carefully as we have recently updated it. To find out more about the changes, please see the Frequently Asked Questions.
Intuit Privacy Statement
Last Updated: January 24, 2017 (View Previous Version)
At Intuit, we pride ourselves on our commitment to protecting your
privacy. Our Data Stewardship Principles reflect our company’s values
and how we strive to maintain your privacy. This Privacy Statement
describes in greater detail the privacy practices of Intuit Singapore
Private Limited and its affiliates and subsidiaries, meaning companies
related by common ownership or control (“us,” “we,” “our”)
responsible for collecting and maintaining certain information collected
We participate in the E.U. – U.S. Privacy Shield Framework (see
Section 8 below) and comply with the Privacy Shield Principles. Click https://www.privacyshield.gov to learn more.
If you have questions or complaints regarding our Privacy Statement
or practices, please contact us as detailed under the How to Contact
Us heading in Section 9 below.
WHEN THIS PRIVACY STATEMENT APPLIES. If a Service
you’re using links to this Privacy Statement, this Statement
applies to you.
This Privacy Statement (“Statement”) applies to our sites, products,
and services (collectively, "Services") that link to this Statement.
Intuit Singapore Private Limited is the controller of all Personal
Information subject to this Statement for our Services targeted to
UK customers. We also provide Services in many other different
countries. If you are accessing a non-Singaporean version of our
Services, the Intuit entity responsible for your Personal Information
can be found in Section 6 below.
WHAT WE DO WITH YOUR INFORMATION. We want to be
clear about what information we collect and how we use it to
deliver our Services to you, improve your financial life,
operate our business, and help make our Services useful,
more intelligent, and work better for you. We do not sell or
share your Personal Information with third parties for their
own commercial uses without your consent.
Types of Information We Collect. In connection with
accessing our Services, we may collect information from you
which can be used to identify you ("Personal Information"), such
as your name, shipping/billing address, email address, phone,
username and password.
We collect information when you register or open an account,
sign in, pay a bill, purchase a Service, use a Service, call us for
support, or give us feedback. We may also get information from
other companies or third parties, such as when you sync a third
party account or service with your Intuit Service, or when we
may use service providers to supplement the Personal
Information you give us (e.g., validate your mailing address) to
help us maintain the accuracy of your data and provide you with
better service. Finally, we also collect content or other
information that you may provide or create when you interact
with our Services.
We may also automatically collect certain usage information
when you access our Services ("Usage Data"), such as Internet
Protocol (“IP”) addresses, log files, unique device identifiers,
pages viewed, browser type, any links you click on to leave or
interact with our Services, and other usage information collected
from cookies and other tracking technologies in Section 3(c)
below. For example, we collect IP addresses to track and
aggregate non-personal information, such as using IP addresses
to monitor the regions from which users navigate to our
Services. We also collect IP addresses from users when they log
into the Services as part of our log-in and security features. We
may also, when you enable location-based Services, collect
Global Positioning System (GPS) location data and/or motion
Our Services may change over time and we may introduce new
features that may collect new or different types of information.
How We Use Your Information. We may use your
information, including your Personal Information, for the
Account Registration. We may use your name, address, phone
number, and email address to register your account for certain
Services we provide and to communicate important information
to you. We may obtain additional Personal Information about
you, such as address change information, from commercially
available sources, to keep our records current. If you set up an
administrator account that may be accessed by people other
than you, please note that they may see and have the ability to
change or delete your Personal Information.
To Provide Our Services and Operate Our Business. We may use
your information to operate our business, including providing
Services you requested, provide you with support related to our
Services, and to help us protect our Services, including to
combat fraud and protect your information.
Customer Service and Technical Support. We may use your
name, address, phone number, email address, how you interact
with our Services, and information about your computer
configuration to resolve questions you may have about our
Services and to follow up with you about your experience. We
also offer various Internet chat services, for example, to speak
with an Intuit support representative or tax advisor. Internet
Chat transmissions are encrypted but you should not supply
more Personal Information, including tax data, than is required
to address your specific issue. A transcript of the session is
retained to resolve questions or issues related to our Services.
Communicate with You and Tell You About Other Services. We
may use your information to communicate with you about our
Services and to give you offers for third party products and
services that we think may be of use to you. Please see below
under "What You Can Do to Manage Your Privacy" in Section 3
below for the choices you have regarding these communications.
To Improve Services and Develop New Services. We will use
your information to personalize or customize your experience
and the Service, develop new features or services, and to
improve the overall quality of Intuit's Services.
Feedback. We may use any information you volunteer in
surveys you answer for us and combine them with answers from
other customers in order to better understand our Services and
how we may improve them. Answering any survey is optional.
Research, Including Publishing or Sharing Combined Information
from Many Users, But Only in a Way that Would Not Allow You or
Any Other Person to be Identified.
Only in a way that would not
allow you or any other person to be identified, we may prepare
and share information about our customers with third parties,
such as advertisers or partners, for research, academic,
marketing and/or promotional purposes. For example, we may
share demographic data that describes the percentage of our
customers who use mobile services or who use a particular
operating system. We or our third party partners may publicly
report the aggregated findings of the research or analysis, but
only in a way that would not allow you or any other person to be
How We Share Your Personal Information. From time to
time, we may need to share your Personal Information with
Third Party Service Providers. We may share your information,
including Personal Information and Usage Data, with third party
service providers who perform various functions to enable us to
provide our Services and help us operate our business, such as
website design, sending email communications, fraud detection
and prevention, customer care, or performing analytics. Our
contracts with these third parties require them to maintain the
confidentiality of the Personal Information we provide to them,
only act on our behalf and under our instructions, and not use
Personal Information for purposes other than the product or
service they're providing to us or on our behalf.
Response to Subpoenas and Other Legal Requests. We may
share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief we're
required or permitted to do so by law, including to meet national
security or law enforcement requirements, to protect our
company, or to respond to a court order, subpoena, search
warrant, or other law enforcement request.
Protection of Intuit and Others. We may share account
information, Personal Information and Usage Data when we
believe it is appropriate to enforce or apply our products’ Terms
of Service and other agreements; or protect the rights, property,
or safety of Intuit, our Services, our users, or others. This
includes exchanging information with other companies and
organizations for fraud protection and credit risk reduction. This
does not include selling, renting, sharing, or otherwise disclosing
Personal Information of our customers for commercial purposes
in violation of the commitments set forth in this Privacy
Reporting to Credit Bureaus. We may share your information
with credit bureaus, consumer reporting agencies, and card
associations. Late payments, missed payments, or other
defaults on your account may be reflected in your credit report
and consumer report. We may also share your information with
other companies, lawyers, credit bureaus, agents, government
agencies, and card associations in connection with issues related
to fraud, credit, or debt collection.
Information Sharing Between Intuit Entities. We share your
information, including your Personal Information, with and
among our affiliates and subsidiaries, except where prohibited by
law. Affiliates and subsidiaries means companies related by
common ownership or control. The reasons why we share your
information include for our everyday business purposes, such as
to: process your transactions, maintain your accounts, operate
our business, facilitate Intuit Single Sign-On, in Section 2(e),
etc. We will also share your information in order for us to be able
to offer our products and services to you. We may also share
information about your creditworthiness, your transactions and
experience so that we can operate our business effectively,
detect and prevent fraud, and improve our Services.
Sale of Our Business. If we sell, merge, or transfer any part of
our business, we may be required to share your information. If
so, you will be asked if you'd like to stop receiving promotional
information following any change of control.
With your Consent. Other than as set out above, we will provide
you with notice and the opportunity to choose when your
Personal Information may be shared with other third parties.
Syncing, Linking, Connecting Your Bank Account or Other Third Party Services with Your Intuit Service.
You may choose to sync certain Intuit Services with information
from other financial accounts. To sync your financial account
information, we must access your online account with your
financial institution. We will request your user name, password,
and any other login bank data that you have set up with your
financial institution to enable access. We use this information to
update and maintain the account information you download, to
assist with the download process, and to enhance the Services
we may provide in the future.
We work with other companies or developers to offer you
products and services and you may choose to sync, link or
connect other third party services with your Intuit Service.
Sometimes Intuit may let you know about the service or
product, or another company may let you know about an Intuit
service or product. It will be clear who is referring the service or
product, and who is providing the service or product. If you
choose to accept these services, providing your consent to either
the third party or to us, we may exchange your information,
including your Personal Information, as well as information about
how you interact with each company’s service or product. This
exchange of information is necessary to maintain business
operations and to provide the ongoing service you’ve requested.
By requesting or accepting these products or services, you are
permitting us to provide your information, including your
Personal Information, to the other party.
Intuit Single Sign-On. Intuit Single Sign-On is a Service that
allows you to sign-in to a variety of Intuit Services. We will
collect certain information for security purposes in order to verify your authorized access to an account or to reset your password
if you cannot access your Intuit account. Some Services may
require added security and may be asked to provide additional
information. The email address and password that you use to
sign up for an Intuit account are your "credentials" that you will
use to authenticate with our network. We assign a unique ID
number to your credentials to track you and your associated
information. Intuit Services do not allow sharing of accounts
between users or individuals.
WHAT YOU CAN DO TO MANAGE YOUR PRIVACY. You can
view and edit information that identifies you online through
your Intuit Service. How you can access and control
information that identifies you will depend on which Services
you use. You have a choice about the use of information that
identifies you, marketing communications you receive from
Updating Your Personal Information. In connection with
your right to manage your Personal Information you provide to
us, you may access, update, change, correct or request deletion
of your information either through the Service or through our
customer support. You can reach our customer support by using
the contact information provided in the “How to Contact Us” in
section 9 of this statement.
Managing Marketing Communications From Us. We will
honor your choices when it comes to receiving marketing
communications from us.
You have the following choices if you have been receiving
marketing communications from us that you no longer wish to
- Click the "unsubscribe" or “opt out” link in the email or newsletter you received.
- Visit the Marketing Preferences Center.
- Adjust your preferences in your Intuit account settings.
- For SMS messages, reply "STOP" or follow the instructions in the message or settings to discontinue the Service.
- Subject to your control, our mobile applications may send
push notifications to your mobile device. If you are receiving push notifications and no longer wish to receive these types
of communications, you may turn them off at the device
- Contact us to opt-out:
Remember that even if you choose not to receive marketing
communications from us, we will continue to send you
mandatory service or transactional communications.
Cookies and Other Tracking Technologies. The following is a
high level summary of our practices and your controls for
cookies and other tracking technologies. For more information,
please see our Cookies Policy.
In accordance with applicable law, Intuit and our service
providers may use commonly-used tools to recognize your visit
and track your interactions with our Services such as cookies,
web beacons, pixels, local shared objects, and similar
technologies (collectively, "Cookies"). Sometimes this tracking
is necessary in order for us to provide you the Service you
requested. Other times, we combine Usage Data collected from
Cookies with that of other customers to improve your and other
customers' experience. You have control over some of the
Usage Data we collect from Cookies and how we use it.
Information on changing your browser settings to opt out of
Cookies can be found in your browser settings.
In accordance with the Digital Advertising Alliance Principles,
Intuit also uses advertising networks and other third parties to
display advertising on our website or to manage our advertising
on other sites. Our third party partners may place Cookies on
our Services and unaffiliated websites in order to serve
advertisements that may be relevant to you based on your
browsing activities and interests, and to determine the
effectiveness of such advertisements. If you wish to opt out of
interest-based advertising, click here, or if located in the
European Union, click here.
You also have the following additional choices to opt-out of
certain tracking through Cookies for such purposes:
Please note that even if you out-out of such Cookies or otherwise
opt-out of interest based advertising, you will still receive
advertisements, they just won't be tailored to your interests.
Also, if you opt-out and later delete your Cookies, use a different
browser, or buy a new computer, you may need to renew your
Do Not Track. Like most other companies, our Services are not
currently configured to respond to browsers' "Do Not Track"
signals because at this time no formal "Do Not Track" standard
has been adopted. Click here for more information on “Do Not
Social Media Features. Our Services may use social media
features, such as Facebook sharing ("Social Media Features").
These features may collect your IP address and which page you
are visiting within our Service, and may set a cookie to enable
the feature to function properly. Social Media Features are either
hosted by a third party or hosted directly on our Services. Your
interactions with these features are governed by the privacy
statement of the company providing the relevant Social Media
DATA RETENTION AND YOUR ACCESS RIGHTS.
Data Retention. In accordance with and as permitted by
applicable law and regulations, we will retain your information as
long as necessary to serve you, to maintain your account for as
long as your account is active, or as otherwise needed to operate
our business. When you close your account, we may continue to
communicate with you about our Services, give you important
business updates that may affect you, and let you know about
products and services that may interest you, unless you have
opted out of receiving marketing communications. We may also
continue to use some of your information for business purposes
and to improve our offerings or in some cases to develop new
ones. We will retain and use your information as required by
applicable regulations and Intuit's records and information
management policies to comply with our legal and reporting
obligations, resolve disputes, enforce our agreements, complete
any outstanding transactions and for the detection and
prevention of fraud.
Your Access Rights. As required by applicable law, including
the U.S.-E.U. Privacy Shield Framework, you may contact us to
confirm whether we maintain, or process on behalf of a third
party, any of your Personal Information and to review it in order
to verify its accuracy and the lawfulness of our processing of
such Personal Information. Where you have determined that the
Personal Information we collected about you is inaccurate or
processed in violation of applicable law, including the U.S.-E.U.
Privacy Shield Principles, you may also request that your
Personal Information be corrected, amended, or deleted.
Requests for access to your Personal Information and to have it
corrected, amended, or deleted should be sent
to https://help.quickbooks.intuit.com/en_SG/contact or to the
mailing address provided under "How to Contact Us" in Section
SECURITY OF YOUR INFORMATION. Keeping your
Information safe is important to us. You can find out more
about how Intuit protects your information here. To learn
more about what you can do to protect your Intuit Account,
We provide reasonable and appropriate security measures in
connection with securing Personal Information we collect.
For example, we:
Constantly work to update our security practices to implement
accepted best methods to protect your Personal Information, and
review our security procedures carefully.
Comply with applicable laws and security standards.
- Securely transmit your sensitive Personal Information.
- Train our staff and require them to safeguard your data.
- Transmit, store, protect, and access all cardholder information in
compliance with the Payment Card Industry's Data Security
FOR CUSTOMERS NOT IN SINGAPORE. We provide our
Services in many different countries. Our global customers
can find their country specific Privacy Statement and
information about the Intuit entity responsible for their
Personal Information by clicking the links below.
INTERNATIONAL DATA TRANSFERS.
In accordance with and as permitted by applicable law and
regulations, we reserve the right to transfer your information, process and store it outside your country of residence to
wherever we or our third party service providers operate.
EU-US PRIVACY SHIELD. Intuit complies with the E.U. – U.S. Privacy Shield Framework.
Intuit (and entities and subsidiaries covered by Intuit’s privacy
shield certification) participates in and has certified its
compliance with the EU-U.S. Privacy Shield Framework. We are
committed to subjecting all personal data, including Personal
Information, received from European Union (EU) member
countries, in reliance on the Privacy Shield Framework, to the
Framework’s applicable Principles of Notice, Choice,
Accountability for Onward Transfer, Security, Data Integrity and
Purpose Limitation, Access, and Recourse, Enforcement and
Liability. To learn more about the Privacy Shield Framework,
visit the U.S. Department of Commerce’s Privacy Shield List
here. We also maintain an affirmative commitment to the
U.S.-Swiss Safe Harbor Framework and its principles, which will
not be affected by our participation in the Privacy Shield.
Under the Privacy Shield Framework, Intuit is responsible for the
processing of personal data it receives from the EU and then
transfers to a third party acting as an agent on its behalf. We
remain liable in accordance with the Privacy Shield Principles if
third-party agents that we engage to process such personal data
on our behalf do so in a manner inconsistent with the Privacy
Shield Principles, unless we prove that we are not responsible for
the event giving rise to the damage.
With respect to personal data received or transferred pursuant to
the Privacy Shield Framework, Intuit is subject to the regulatory
enforcement powers of the U.S. Federal Trade Commission. In
certain situations, Intuit may be required to disclose personal
data in response to lawful requests by public authorities,
including meeting national security or law enforcement
If you are an EU resident and have an unresolved privacy or data
use concern that we have not addressed satisfactorily, please
contact our U.S.-based third party dispute resolution provider
(free of charge) at
Under certain conditions, more fully described on the Privacy
Shield website, if you are an EU resident, you may invoke
binding arbitration when other dispute resolution procedures
have been exhausted.
HOW TO CONTACT US. If you have questions or comments
about this Privacy Statement, please contact us. We want
your feedback and comments.
CHANGES TO OUR PRIVACY STATEMENTS. From time to time
we may change or update our Privacy Statements. We
reserve the right to make changes or updates at any time.
More information about how we will notify you is below.
If we make material changes to the way we process your Personal
Information, we will provide you notice via our Service or by other
communication channels, such as by email or community post.
Please review any changes carefully. If you object to any of the
changes and no longer wish to use our Services, you may close
your account(s). All changes are effective immediately upon posting
and your use of our Service after a notice of material change or
posting of an updated Privacy Statement shall constitute your
consent to all changes.
COLLECTION AND USE OF CHILDREN’S PERSONAL
INFORMATION. We do not knowingly collect information
Intuit Services are intended for and directed to adults. Our
Services are not directed to minors and we do not knowingly collect
Personal Information from minors.
ADDITIONAL INTUIT SERVICE SPECIFIC INFORMATION.
To learn more about how our Services use your information, please click here.